Frequently Asked Questions (FAQs)

1. What are Lucky Bags?

Q: What are Lucky Bags?

A: Lucky Bags are a fun and exciting way to discover new and surprising products from our store. These bags are curated collections of items, often at a discounted price, and they come in a sealed bag or box.  Sometimes the contents can be a mystery! You won't know exactly what's inside until you open it, adding an element of surprise to your shopping experience.  But most of the time, we will show you everything included.

2. How do Lucky Bags work?

Q: How do I purchase a Lucky Bag?

A: Purchasing a Lucky Bag is simple! Just browse our selection of Lucky Bags and choose the one that intrigues you the most. Add it to your cart like any other product and complete the checkout process. Once your order is confirmed, we'll prepare and ship your Lucky Bag directly to your doorstep.

3. Can I choose the items in my Lucky Bag?

Q: Can I select specific products for my Lucky Bag?

A: Unfortunately, no. Each Lucky Bag is carefully curated by our team to offer a variety of interesting and high-quality items from our inventory.

4. Are Lucky Bags available year-round?

Q: Can I purchase Lucky Bags at any time?

A: Lucky Bags are typically available during special promotions or events, such as holidays, anniversaries, or other occasions. But they are available year-round in our store.

5. What types of products can I expect in a Lucky Bag?

Q: What kind of items can I find in a Lucky Bag?

A: Lucky Bags can include a wide range of products, from accessories to plushies to stationery. The specific contents can vary depending on the theme of the Lucky Bag and its price point. Rest assured, we always aim to provide great value and delightful surprises.

6. Can I return or exchange items from my Lucky Bag?

Q: What if I receive an item I don't like or need?

A: Lucky Bags are sold as final sale items and are not eligible for returns or exchanges unless the item arrives damaged or defective. However, we do our best to ensure that the contents of each Lucky Bag are exciting and high-quality.

7. Are Lucky Bags available for international customers?

Q: Do you offer Lucky Bags to customers outside of the US?

A: Unfortunately, no. We only offer Lucky Bags domestically. We may reconsider, if there is enough demand internationally.

8. How can I stay updated on Lucky Bag releases?

Q: How can I be informed about upcoming Lucky Bag releases?

A: To stay informed about our latest promotions, including Lucky Bag releases, we recommend subscribing to our newsletter and following us on social media. You can also check our website for announcements and updates on upcoming events.

If you have any more questions or need further assistance, please don't hesitate to contact us. We're here to help!